Privacy & Policies


Privacy Policy

This policy covers how we use your personal information.We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Phone Number
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Payment Options

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Select "PayPal" on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

Check/Money Order

Mailing Address For Check/Money Order:
     Order Processing Department Order #
     PO Box 293
     Stevenson, WA. 98648

Charge Accounts

Purchase Orders / NET 30 Terms

Net 30 Application Form

There is a minimum order of $50 for every order.

We only accept POs ($250 merchandise minimum) after credit approval.

Please E-Mail: PDF documents of your credit references, bank information and D&B number to us for Consideration of approval.

If you would like to send purchase orders in a file format other than PDF, please E-Mail: a request to do so.


Shipping Policy


Stock item orders (within the 48 contiguous states) are usually shipped within 2-3 business days, via UPS Ground. If you place your order after 2 PM PST., it will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and US Postal Service, please contact the Sales Department for rate quotes and details, E-Mail:, or contact the Sales Department at 1-509-427-8800.  If you would like to use your own shipping account, please contact customer service. We do not ship C.O.D. (cash on delivery.)

For non-stock and custom order lead times, please E-Mail:, or contact the Sales Department at 1-509-427-8800.


We use the following carriers to deliver our orders:

Ground Freight

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we may ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Inspect All Packages and Products Upon Delivery

  • Open and inspect all packages for damage immediately upon delivery.
  • For Freight Shipments: Note any damage to the packaging on the bill of lading before the driver leaves.
  • If product damage is found or suspected:
    • Save ALL packing materials. This includes inner and outer boxes and all packing materials.
    • If possible take pictures of the damaged product and packaging.
    • Notify us within five (5) business days of delivery
  • Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.


Returns, Refunds and Exchanges Policy

How To Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

1. Please email to request a refund and we will assign you RMA #.

2. Mail your returned item to:
Returns Department RMA #
30 Cascade Ave. Door 3
PO Box 293
Stevenson, WA. 98639

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

There are NO returns on CUSTOM sized items unless there is a manufacturer defect.
Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, and this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Warranty Disclaimer

Thank you for your interest in Silver Star Industries lighted Signage products.

This warranty applies to physical products, and only physical products purchased from (Silver Star Industries Inc.).

Limited Warranty Coverage

This warrant covers any defects in materials, and workmanship for a period of one (1) year from date of purchase.

During this warranty period, Silver Star Industries will repair or replace, at no Charge, products or parts of products that prove defective because of improper materials or workmanship, under normal use and maintenance.

Silver Star Industries will repair the product using new or refurbished replacement parts.

A replacement part or product assumes the remaining warranty of the original physical product from the date of purchase.

Not Covered by Warranty

This Limited Warranty does not cover any problems that are caused by:

  • Improper Installation method used
  • Installation environment (water damage, physical impact, etc.)
  • Damage of a product resulting from unauthorized modification of the product
  • Damage resulting from negligence or improper maintenance
  • Malfunctions or damage not resulting from defects in materials or workmanship


What to Do

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Contact us via E-Mail at, or contact customer service at 1-509-427-8800


Contact Information

Email Us Your Questions

We usually reply to emails by the end of next business day. Please let us know what you are inquiring about, and we will get back to you as quickly as possible. Please mention how you found this site.

We do not supply free samples as we receive too many requests for them.


Our customer service representatives and technical support team are available to chat throughout the week.

  • Monday-Friday: 8:30 a.m. to 3 p.m. PST

When members of our team are available, you will see a chat icon and a link located at the top of each web page.

Phone Number

To expedite your order and ensure that we receive all information accurately, please place your order online if possible. Our website uses the latest security features to ensure that your information is transmitted securely. You will only receive emails from us concerning your order. Please enter a valid email address to receive order confirmation and tracking information. Easily pay with your credit card or PayPal account.

Phone orders are accepted from 8:30 a.m. to 3 p.m. PST Monday through Friday.



Toll Free:

30 Cascade Ave. Door 3
PO Box 293
Stevenson, WA. 98648